Porch pickup service begins soon: Learn More ! The bookdrop is now open on SATURDAYS ONLY, but stay tuned for updates.

Frequently asked questions about the library building's closure!

Is the Library open?
Our building is closed right now and a re-opening date has not been set yet, but our virtual branch is open through our website 24/7! Keep an eye on the website and our Hooksett Public Library Facebook page for any changes. No late fees will accrue on your borrowed materials and due dates will be extended automatically.

How can I renew the materials I have out? 
No renewals are needed at this time. We have set our system to automatically renew any items that are out, and we will not be charging overdue fees while our building is closed. 

Some of my borrowed items were renewed, but some were not. Will I be charged overdue fees for those items? 
No, but our system cannot override those holds. Please know that you will not be  charged any fees for those items, or any items, during this time. 

I have held items at the library. What will happen to those items? 
They remain on the hold shelf until we return; all holds lists will be maintained.

Should I return my borrowed items in the bookdrop? 
Yes, the library's bookdrop is now open on SATURDAYS ONLY, for all borrowed materials, except for LEGO kits or donations!

Are you currently accepting book donations?
No, we are not accepting donations at this time. We will let you know when we are ready to receive them again.

If I can’t find the title I’m looking for, can I suggest the library purchase a title?
Yes--please fill out a Suggest a Purchase form and we will contact you.

How can I get reading suggestions?
Request a Personalized Reading List. We’ll offer suggestions for all ages! You can also check out Novelist Plus! 

How can I register for a new library card right now? 
Visit hooksettlibrary.org/get-library-card and click on the link under the section “How to get a library card”. Fill it out the form and we will contact you as soon as we can to finish the set-up. 

I’ve never used ebooks or eaudiobooks. How do I get started? 
Reading AppsYou can find detailed instructions for getting started with these apps on HooksettLibrary.org under the “Download” navigation bar. 

Libby (from Overdrive and NH Downloadable Books & the State Library) or  CloudLibrary (just for Hooksett and GMILCS patrons!)*

*Many of you are already familiar with Libby because she’s so popular, but now is the perfect time to get acquainted with CloudLibrary because the holds lists are often much shorter! 

If you see extensive hold lists in Libby, please visit hooksettlibrary.org/suggest-purchase and complete the form, and we will review purchasing an additional copy for our patrons only, pending the price of the title.

I’m trying to login, but it keeps asking for a password. I don’t think I set one up. 
Please contact us via our virtual chat at HooksettLibrary.org or by email at hplbooks@hooksettlibrary.org and we will reset it for you. 

I need access to the internet. Where can I find wifi? 
Wifi is always available in our parking lot! The signal is strong; the network name is "HooksettLibrary - Public." 

When will you re-open? 
We wish we knew and time will tell. Please remember that we are here for you with our virtual branch 24/7, crisis or not! 

What kinds of online resources does the library’s virtual branch offer?
Right now we are focused on providing our patrons virtual services, and here are a few of the e-resources we have to offer you with your library card:
Legal Questions?
We recommend that you contact the NH Law Library for help. Services are available by phone (603) 271-3777 and email lawlibrary@courts.state.nh.us. Click here for law library guides on specific topics
 
New Hampshire Legal Assistance has put together an overview on public programs and systems that may be quickly changing during this state of emergency. Check this site for up-to-date resources on topics such as:  
  • Social Security Benefits
  • Unemployment Insurance Benefits 
  • Utilities
  • Food stamps, cash assistance, and Medicaid
  • Domestic Violence
  • Housing 
  • Senior and Consumer Law
  • Youth Law and Education 
Stimulus Checks
The government will send the federal stimulus check to your last known address.
If possible, update your address after a move. Usually, you’d do that on your tax return, but you can also submit a federal form 8822, Change of Address. It generally takes four to six weeks to process a change of address.
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